SHIPPING DETAILS

SHIPPING TIMES

  • Please allow 2-4 weeks for delivery to the United States, Canada, United Kingdom, Australia, New Zealand and all European Union Countries.
  • Please allow 2-6 weeks for delivery to the rest of the world.

*Shipping times are estimates only, and subject to stock availability and exclude clearance/customs delays, natural disasters etc. 

HANDLING

All orders will be dispatched from one of our China warehouses within 2-5 business days (not including the weekend), during peak periods this can increase to within 7-8 business days. 

Since each product is shipped from different warehouses, your items may arrive separately on different days.  

TRACKING

Once your order has been shipped out, we will send you a tracking number via the email you provided when placing your order. Since all orders are shipped out within 2-5 business days, please do not expect a tracking number before then. 

Kuna does not take responsibility for any parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. Kuna will help as much as possible to trace a missing parcel, but it is ultimately the customer’s responsibility to follow up with the carrier. Kuna is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

LOCAL DESTINATION TAX & DUTIES

Kuna has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays and the customer will be liable to pay for them. Kuna advises the customer to check with the local customs agency before placing the order.

COUNTRIES WE DON'T SHIP TO

Unfortunately, we are unable to ship to certain countries that are too remote or that have unreliable postage systems. Please see the list below: